Meeting every standard
To ensure our home meets required standards, we sign a Long-Term Care Home Service Accountability Agreement (LSAA) and annual Declaration of Compliance with Ontario Health. A copy of the current LSAA is available in the Home or can be requested by contacting the Home. We are publicly funded through the Ministry of Long-Term Care and are accountable to Ontario Health with our relationship defined by the LSAA. We receive regular inspections from the Ministry of Long-Term Care which are publicly available.
The Home sees complaints, concerns and suggestions as opportunities for improvement. We want to hear directly from you in the event you are not satisfied so that we can improve your experience. If, however, you should wish to contact the Ministry of Long-Term Care directly, families are welcome to do so. The Long-Term Care Family Support and Action Line is available toll-free at 1-866-434-0144 from 8:30am – 7:00pm, 7 days a week.
Visiting Hours
Residents’ family members and visitors are always welcomed. The main entrance is open from 6:30 a.m. until 7:30 p.m. in the winter and 8:30 p.m. in the summer.
We prefer that you visit your loved ones at reasonable times of the day such as afternoons and evenings. For the security of our residents, the Foyer personnel may ask a visitor to provide identification.
During flu season, if you are sick, please wait until you are feeling better to come and visit your loved one so that our residents remain healthy.
During an outbreak, you must respect the requests established by the Foyer’s management.
Parking
Visitors are asked to park at the front of the Foyer Richelieu Welland. The rear parking lot is reserved for the employees and the residents.
The court at the main entrance and along the fire route of the Foyer is reserved for ambulances and fire trucks. This restricted area is monitored by the Regional Police and the Foyer Richelieu Welland is not responsible for the cost of towing and/or fine.
