Resident Care
Admission and Administration Process

Any application in long-term care is managed by:

HNHB LHIN – Niagara Branch
149 Hartzel Rd, St Catharines
OntarioL2P 1N6
Phone: 905-684-9441
or 1-800-810-0000 (toll free)
or Fax: 1-866-655-6402

If you are from another area than Niagara, you must first contact the HNHB LHIN – Niagara Branch in your area, who will subsequently deal with the access points of our nursing home. The HNHB LHIN – Niagara Branch will give you the necessary documentation regarding the various admission regulations as well as information on accommodation rates. This information is updated regularly and is also available at the Foyer Richelieu Welland.

Rates for long-term care facilities in Ontario
As an authorized long-term care facility by the province the Foyer Richelieu Welland rates are set annually by the Ministry of Long-Term Care (LTC) and not by Management or the Board of directors of the Foyer Richelieu. The changes made by the Ministry reflect the annual increase in benefits of Old Age Security, the Guaranteed Income Supplement, and the Guaranteed Annual Income System.

Basic Accommodation

A number of semi-private rooms may be designated basic accommodation.

Luxury Accommodation (A rate reduction is not available).

A semi-private fee is charged for rooms with a toilet and occupied by two people.

A private rate applies for rooms with a toilet accommodating only one resident.

If the resident is in a long-term care residence and occupies a basic room, they may be entitled to a reduction of their share of the cost of accommodation.

To claim this reduction, the resident must follow these steps:
  1. They must give the Foyer Richelieu Welland their last Notice of Assessment sent by the Minister of Revenue Canada for the preceding year. This statement is sent by mail after receipt of their Income Tax declaration.
  2. The Foyer Richelieu Welland will check their revenue in order to determine which reduction the resident qualifies for. This test is based on the resident’s income and not on their assets.
  3. The Foyer Richelieu Welland will use the form: “Application for Reduction in Long-Term Care Home Basic Accommodation” supplied by the Ministry of LTC to determine, if this is the case, the reduced rate that the resident has the right to have.

Accommodation and Finance

The cost of living is set by the Ministry of LTC of Ontario. The rate for each resident is determined by their revenue and is revised annually on the 1st of July.

To receive an application for a rate reduction, contact us at 905-734-1400 ext. 221 or by email

New residents must pay rent from the first-day admitted and the rent is due monthly on the first day of the month.

A resident who wishes to leave the Foyer Richelieu Welland whether it’s for holidays, visiting family members or hospitalization, is still responsible for paying the rent during their absence.

Once a resident is deceased, the resident’s family may have access to the room the day following the death. The fees for the extra day remain the responsibility of the resident’s estate.

The Foyer is not responsible for any money or valuables belonging to the residents. Meanwhile, a resident who wishes, may open a trust account at the administration office or keep valuables in the safe provided by the Foyer Richelieu Welland.

Once a resident leaves the Foyer Richelieu Welland for any reason including death, a reimbursement will be issued for the remaining days of the current month.

The resident is responsible for the cost of:
  1. Fees for participation in recreational activities such as bingo
  2. Postage
  3. Newspapers, magazines, etc.
  4. Mending or altering clothing
  5. Dry cleaning
  6. Dental care
  7. Fees for certain medications
  8. Foot care
  9. Hairdresser
  10. Appointments
  11. Ambulance or taxi
  12. Cable, including installation and monthly fees
  13. Telephone services, including installation and monthly fees
  14. Glasses and dentures
  15. Key deposit
  16. Wheelchair and other orthopedic equipment
  17. Nutrition supplements that are not prescribed
  18. Television wall brackets
Duties of the Contact Person

It is highly recommended at admission that the new resident provides the Foyer Richelieu Welland with a copy of their Financial and Health Care Power of Attorney. We strongly believe in establishing a healthy relationship with the new resident and his spokesperson. It is very important to inform the administration office of any changes, such as a change of address or phone number in order to keep the lines of communication open.

We rely on these contact persons and the other members of the family to help us build a psycho social profile for the new resident. Their support is vital in implementing their health care plan. In the week following the admission and as needed, the nursing personnel will arrange an interdisciplinary meeting with the resident and their family.

In case of changes and deterioration in the health of the resident, the nurse must inform the person with the Health Care Power of Attorney, who will then be held responsible to contact other members of the family to inform them of the situation.

General Information

A list of all the residents and their room number is available to all new residents at the nursing station. A photo album with information on each resident is also available at the main entrance of the Foyer Richelieu Welland.


To facilitate the orientation of a new resident, a photograph with their name will be permanently installed at the entrance to their room. We will notify you of the date when the photo will be taken.


At admission, we will give you a key for a custom cabinet. A deposit of $10.00 will be required to receive the key. We remind you that you are prohibited from making duplicates of the key. The rooms do not lock up.


All valuables either money or jewelry can be kept in trust and in the safe at the administration office.

The Foyer Richelieu Welland is not responsible for any lost or stolen goods. Please inform the nurse on duty if you notice any of your belongings missing as soon as possible. A locked compartment is available in the closet of every room.

Personal items

We strongly suggest that all residents keep only the essential clothing items and personal objects in their room. Once a resident is discharged, whether voluntarily or after death, the family is responsible for moving their belongings as soon as possible.

Evacuation drills

Evacuation drills and evaluation of our security systems are held on a regular basis. We ask your cooperation and participation in these exercises.

In case of an emergency

Residents and visitors must follow the nurse’s instructions in case of an emergency or fire.


Each room is fully furnished. However, the newcomer can bring a safe and comfortable seat adapted to their condition or we can get one for them.

They must bring their own TV and radio for which we strongly recommend using headphones for this type of device.

If the resident wants an air-conditioner, they should check in advance with the Head of maintenance, to ensure the installation is possible. The resident must pay the costs of installation and operation.

Refrigerators are not allowed. See Administrative Policy “Use of electrical appliances in the rooms of the residents.”

Extension cords are prohibited in order to prevent fires. See Administrative Policy “Use of electric cords.”


No more than five (5) frames or other decorations can be hung on the walls of the room. We request that you contact the maintenance department to install nails or hooks.


Mail and Newspapers

Stamps are available at the Administration Office.

Residents who wish to subscribe to the Tribune or any newspaper must make their own arrangements and are responsible for the costs as well.


Telephone services are optional. The cost of installation and operation are that of the resident. Please notify the administration office of the resident’s phone number in order to keep the resident’s file to date. In special circumstances, a resident will be allowed to use the telephone at the nursing station.


Televisions are available for the residents in “Le Salon” in the south wing and in “Le Relais” in the north wing. A resident is allowed to have a television in his room providing he is responsible for installation and operational costs. For residents who suffer of hearing problems, we strongly recommend the use of headphones.

Gratuities and Gifts

GRATUITIES AND GIFTS ARE STRICTLY FORBIDDEN. For the protection of the personnel and our clients, we recommend donations to our foundation.