Services Offered

Therapeutic Recreation

Group or individualized activities are organized where active participation in these therapeutic activities is encouraged, although participation is always up to the resident. Families are often invited to join in these activities.

Occasionally, a dinner is organized in a restaurant. Those interested in attending should give their name to the person responsible for the animation. The cost of meals and travel expenses are the responsibility of the resident.

A calendar of events is posted on the animation bulletin board as well as in the rooms of residents.

Some events are highlighted in a more special way.

  • Weekly Mass
  • Birthdays celebrated monthly
  • Good Friday
  • Easter
  • Mother’s Day
  • Father’s Day
  • St. Jean Baptiste
  • St Catharines
  • Halloween
  • Remembrance Ceremony
  • Christmas
  • New Year’s Eve

Medical & Health Care Services

Medical Services

Medical services are offered by a general practitioner who visits weekly. The family member with Power of Attorney for Health Care may consult the Doctor any time, providing he notifies the nurse on duty beforehand.

A resident has the right to keep his personal doctor, providing his appointments are made with the assistance of the nurse to whom he must report to upon his return.

Health Care Services

Health care services are offered twenty four hours daily by registered nurses, registered nurses aids and health care aids. The health care needs of each resident is evaluated with the help of the resident and his family, in order to establish a personal health care plan. The health care staff encourages each resident to remain self-sufficient.

Interdisciplinary Team

The members of this team assures a continuity with the admission and integration of the resident in his new surroundings.

Twenty one days after an admission, annually and as needed, a meeting between the resident, his next of kin and the interdisciplinary team will take place.

Control of Medications

Under the direction of the doctor, medications are administered by the nurses. The nurse identifies the resident with the help of a picture located in the resident’s file.

Some medications are not covered by the government. Therefore the cost must be absorbed by the resident.

Alcoholic Beverages

Alcoholic beverages are not permitted in the Foyer except for medical reasons, for which there should be a prescription in the resident’s file. The nurse on duty must control alcoholic beverages.


If a resident suffering of memory loss has tendencies of running away, it may become necessary to wear a security bracelet. This decision is made in collaboration with the family member who
has Power of attorney for personal care and the Director of Care. An alarm is heard when the resident who wears a bracelet approaches the security zones.

Appointments Abroad

If a resident has an appointment to see a specialist outside the Foyer, the nurse will make the necessary arrangements. We ask that a family member accompanies the resident in order to reassure him, make the trip more comfortable, and help with communicating with the specialist.

When special means of transportation are required, the nurse will make the arrangements. However the cost remains the responsibility of the resident.

Items required for personal hygiene

The following items are required for the residents’ personal hygiene. The resident or his procurator is responsible for the acquisition of these items with the exception of the incontinence briefs. When the resident runs out of any of these items, the nurse will inform the family in order for them to provide replacements. In case of an emergency, the Foyer may provide them.

Items needed:

  • Comb and brush
  • Kleenex – tissue paper
  • Antiperspirant
  • Toothbrush
  • Disposable or electric shaver
  • Shaving cream
  • Denture container
  • Denture cleanser
  • Toothpaste

Spending Time Abroad

A resident who wishes to visit a family member for a few days, must inform the nurse in advance so that she can prepare his medicine and necessities needed for the vacation.

The resident or the person responsible for him, will be asked to sign a form for the responsibility of his medication.

It is important to sign the register and inform us of your destination in order for us to contact you in case of an emergency.

Ontario Health Card and Hospital Card

The resident’s Ontario health card and hospital card must be kept in his medical file in order to quickly and adequately respond to any emergency that may arise. When a resident has a medical appointment away from the Foyer, the nurse will give him the cards needed for his appointment.

Other Documents required in a Resident’s File

  • A copy of the Power of Attorney for the medical needs and financial needs of the resident
  • Copy of a living will, if available
  • Any other insurance card

Procedures for Submitting a Complaint

When a resident, a member of his family or his procurator has a complaint in regards to a specific incident, they must first address their concerns with the nurse.

If the nurse is unable to resolve the situation, she will refer you to the Director of Nursing.

The Director of Nursing will answer your questions and address your concerns. In order to have a better perspective of the situation, he may have a meeting with either the health care or administration personnel depending on the circumstances.

If, after all these steps your concerns remain unanswered or unresolved, a meeting will take place between the concerned parties, the administrator and a member of the board of directors.

Nutritional & Dietary Services


At admission, the person in charge of the dietary service will evaluate the resident’s nutritional profile and ensure that the diet is appropriate to his needs. Throughout the resident’s stay at the Foyer Richelieu, the assistance of the guarantor and resident is highly appreciated in order to complete one’s profile, in order to determine one’s preferences and dislikes. A dietician will evaluate each resident’s file on a regular basis in order to maintain a proper diet.

Meal Times

Breakfast 08:30 – 09:15
Lunch 12:00 – 12:45
Supper 17:00 – 17:45


The daily menus are posted at the entrance of the dining rooms, “La Bouffe” in the south wing,
and “La Boucheé” in the north wing.

Meals may be brought to a resident’s room only when a resident is ill and unable to attend the dining room. The situation will be evaluated on a daily basis. This philosophy adopted by the Foyer encourages the residents to socialize and avoid isolation.

At each meal, a variety of dishes are offered, suitable for each resident’s nutritional needs and meeting the requirements of the Canadian nutritional guide.

For breakfast, a variety of hot and cold cereals, fruits, juices and breads are available daily. Eggs, bacon, pancakes and French toasts are also served on different days. Lunch and supper consist of soup, salad, a choice of two different main entreés, two vegetables and two desserts. Snacks, such as cookies and beverages are offered in the afternoons and evenings.

The food texture may be modified in order to facilitate the feeding of a resident depending on the particular problem (deciduous dentition, etc.). Residents will receive nutritional supplements if necessary. The dining rooms have pre-assigned seating arrangements. Residents are assigned with other residents that are compatible.

Guests at meal times

When four guests or more wish to dine with their loved one, they must notify the dietary staff otherwise no special notice is necessary. The priority remains that of the residents. A price list for guests is displayed in the dining room.

For special occasions, family members are always welcomed to use the “Carrefour” (main Hall) providing they bring their own food. Such arrangements must be requested in advance.

Food in the room

Refrigerators are not permitted in the rooms. It is prohibited to keep perishable food (including bird seeds) in your rooms. Fruits must be visible to the personnel, and consumed as soon as possible, dry food must be placed in sealed plastic bags and kept for only a few days.

Meal time attire

Residents are encouraged to get dressed before going in the dining room. Housecoat is permitted at breakfast time only on the morning of the bath or shower.

Palliative Care Services

Palliative Care is to provide holistic, compassionate, individualized care in a dignified environment and to maintain or enhance the quality of life (living) for residents until death.

We strive to improve the assessment and management of symptoms (including pain) that may be a part of terminal or chronic illness.

In addition, we establish, with Pastoral Care and other interdisciplinary team members, a program of loss and bereavement support for resident, families, and staff; and to refer individuals to community bereavement resources as appropriate.

Pastoral Services

Religious activities are conducted by Pastors of the “Sacré-Cœur” Parish.

The chapel by the “Atrium” is open to people of all religions.

Mass takes place in the “Carrefour” every Friday morning at 10:00 a.m. This mass is also open to the public.

The rosary is recited weekday mornings in the chapel at 10:00 a.m.

Other pastoral activities such as the Day of Atonement and the Stations of the Cross are organized in accordance to the liturgical calendar.

The Remembrance Ceremony is held annually in the month of November to remember the residents that have passed away throughout the year.

Residents whose religious beliefs differ from the Catholic religion, are free to meet with their pastors at their needs.

Physiotherapy and Occupational Therapy Services

The physiotherapy and occupational services are offered in order to prevent, maintain and rehabilitate the residents’ skills in order for them to remain self-sufficient in their daily activities and to maintain their self-sufficiency for as long as possible.

The person responsible for the physiotherapy services will meet with the resident a few days after his admission in order to evaluate his physical capabilities and establish a care plan that will help maintain the resident’s self-sufficiency.

If during your stay, your health deteriorates to the point that a walker or wheelchair becomes necessary, the Foyer will lend you such equipment in order to accommodate your needs. The person in charge of the physiotherapy services will approach the Ministry of health and long term care to see if you qualify for financial help to obtain the equipment you require.

Please note that all repairs to the residents’ personal equipment will be at his own cost.