Visitation
Program

Appointment Booking

Foyer Richelieu recognizes that being able to connect with friends and family is essential to a residents emotional health and well-being so our visitation program is guided by the following principles:

  • Safety: Any approach to visiting must balance the health and safety needs of residents, staff, and visitors, and ensure risks are mitigated.
  • Emotional Well-being: Allowing visitors is intended to support the emotional well-being of residents by reducing any potential negative impacts related to social isolation.
  • Equitable Access: All individuals seeking to visit a resident must be given equitable visitation access, consistent with resident preference and within reasonable restrictions that safeguard residents.
  • Flexibility: The physical/infrastructure characteristics of the long-term care home, its staffing availability, and the current status of the home with respect to Personal Protective Equipment (PPE) are all variables to take into account when setting home-specific policies.

Please visit www.niagararegion.ca for information on restriction and public health measures for long term care.

For any modifications or cancellations of your reservation, please contact Depistage@FoyerRichelieu.com or 905-734-1400 x 221 between 8:30 am and 4:30 pm Monday to Friday.

Guidelines for In-room Visits

  • 4 visitors per resident. This number may change based on Provincial guidelines.
  • A negative Rapid Antigen test result once weekly is required as well as COVID symptom screening
  • Visitors must show proof of COVID immunization (1 or 2 doses).
  • Medical masks must be worn at all times. You will be asked to perform hand hygiene.
  • All items brought into the Foyer must be left at the screening area for processing and disinfection.
  • Visits will start at 10 AM and continue to 7PM Monday to Friday.  Saturday and Sunday visits will be from 9AM to 7PM.
  • Visits may take place in the resident’s room only.  Common areas, dining rooms and the inner courtyard will remain resident areas only. 
  • Visitors will proceed directly to their loved ones room and not leave for the duration of their visit.  Stops at the nurse’s station, other residents rooms and the administration area are not permitted.
  • We ask that you voluntarily limited your visit to 60 minutes to allow for scheduling the disinfection of surfaces after your visit.  You may visit longer if you wish, please let the screener know when you enter.
  • Visitors are permitted to use bathrooms in their loved one’s room only.
  • Food and beverages are not permitted for in room visits.  You may bring pre-packaged non-perishable food items for your loved one to enjoy later.
  • Visitors are requested to maintain physical distance of 2m (6 feet) from all staff, residents and other visitors.

Guidelines for Outdoor Visitation

  • 10 visitors per resident. Children under 2 years are not counted. Maximum group of 11 people. This number may change based on Provincial guidelines.
  • A negative Rapid Antigen test result is required once weekly as well as COVID symptom screening.
  • Medical masks must be worn at all times. You will be asked to perform hand hygiene.
  • Visits will start at 10 AM and continue to 7PM Monday to Friday.  Saturday and Sunday visits will be from 9AM to 5PM.
  • Visits may take place on the rear patio area, front porch area and any grassy area.  You are permitted to take walks.  The central courtyard is a resident only area.
  • Medical masks must be worn at all times.
  • Food and beverages may be enjoyed with a physical distance of 2m (6 feet).

IMPORTANT: FIRST, CLICK ON THE TAB OF YOUR CHOICE BELOW

Inside / Outside Visitation

Submit / Soumettre

Telephone

As Foyer Richelieu continues to welcome many of you back for in-person, in-room visits, the need for virtual, window and phone visits has declined significantly.  We recognize that this continues to be the only way some families are able to stay connected and we do not plan to eliminate these visits entirely.  Effective September 9th virtual, phone and window visit appointments can be booked Tuesdays and Thursdays from 11AM to 7PM and Saturdays 9AM to 5PM.  All previously booked appointments will be cancelled and families are asked to re-book their visits during the new available times.  Should you require an appointment outside of these times please contact Jennifer Barbieri via email at Jennifer.barbieri@foyerrichelieu.com or 905-734-1400 ext 225. 

Submit / Soumettre

Video-Conference / Facetime

As Foyer Richelieu continues to welcome many of you back for in-person, in-room visits, the need for virtual, window and phone visits has declined significantly.  We recognize that this continues to be the only way some families are able to stay connected and we do not plan to eliminate these visits entirely.  Effective September 9th virtual, phone and window visit appointments can be booked Tuesdays and Thursdays from 11AM to 7PM and Saturdays 9AM to 5PM.  All previously booked appointments will be cancelled and families are asked to re-book their visits during the new available times.  Should you require an appointment outside of these times please contact Jennifer Barbieri via email at Jennifer.barbieri@foyerrichelieu.com or 905-734-1400 ext 225. 

Submit / Soumettre

Window Visitation

As Foyer Richelieu continues to welcome many of you back for in-person, in-room visits, the need for virtual, window and phone visits has declined significantly.  We recognize that this continues to be the only way some families are able to stay connected and we do not plan to eliminate these visits entirely.  Effective September 9th virtual, phone and window visit appointments can be booked Tuesdays and Thursdays from 11AM to 7PM and Saturdays 9AM to 5PM.  All previously booked appointments will be cancelled and families are asked to re-book their visits during the new available times.  Should you require an appointment outside of these times please contact Jennifer Barbieri via email at Jennifer.barbieri@foyerrichelieu.com or 905-734-1400 ext 225. 

Submit / Soumettre

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