Staying with us
Services offered

Therapeutic Recreation

Group or individualized activities are organized where active participation in these therapeutic activities is encouraged, although participation is always up to the resident. Families are often invited to join in these activities.

Occasionally, a dinner is organized in a restaurant. Those interested in attending should give their name to the person responsible for the animation. The cost of meals and travel expenses are the responsibility of the resident.

A calendar of events is posted on the animation bulletin board as well as in residents rooms.

Some events are highlighted in a more special way.

  • Weekly Mass
  • Birthdays celebrated monthly
  • Good Friday
  • Easter
  • Mother’s Day
  • Father’s Day
  • St. Jean Baptiste
  • St Catharines
  • Halloween
  • Remembrance Ceremony
  • Christmas
  • New Year’s Eve
Medical & Health Care Services

Medical services are offered by a general practitioner who visits weekly. The family member with Power of Attorney for Health Care may consult the Doctor any time, providing they notify the nurse on duty beforehand.

A resident has the right to keep their personal doctor, providing their appointments are made with the assistance of the nurse to whom they must report to upon their return.

Health Care Services

Health care services are offered twenty-four hours daily by registered nurses, registered pratical nurses and personal support workers. The health care needs of each resident is evaluated with the help of the resident and their family, in order to establish a personal health care plan. The health care staff encourages each resident to remain self-sufficient.

Interdisciplinary Team

The members of this team assures a continuity with the admission and integration of the resident in their new surroundings.

Twenty-one days after an admission, annually and as needed, a meeting between the resident, their next of kin and the interdisciplinary team will take place.

Control of Medications

Under the direction of the doctor, medications are administered by the nurses. The nurse identifies the resident with the help of a picture located in the resident’s file.

Some medications are not covered by the government. Therefore, the cost must be absorbed by the resident.


Alcoholic beverages are not permitted in the Foyer except for medical reasons, for which there should be a prescription in the resident’s file. The nurse on duty must control alcoholic beverages.


If a resident suffering of memory loss has tendencies of eloping, it may become necessary to wear a security bracelet. This decision is made in collaboration with the family member who has Power of Attorney for personal care and the Director of Care. An alarm is heard when the resident who wears a bracelet approaches the security zones.


If a resident has an appointment to see a specialist outside the Foyer, the nurse will make the necessary arrangements. We ask that a family member accompanies the resident in order to reassure them, make the trip more comfortable, and help with communicating with the specialist.

When special means of transportation are required, the nurse will make the arrangements. However, the cost remains the responsibility of the resident.


The following items are required for the residents’ personal hygiene. The resident or their procurator is responsible for the acquisition of these items with the exception of the incontinence briefs. When the resident runs out of any of these items, the nurse will inform the family in order for them to provide replacements. In case of an emergency, the Foyer Richelieu may provide them.

  • Comb and brush
  • Kleenex – tissue paper
  • Antiperspirant
  • Toothbrush
  • Disposable or electric shaver
  • Shaving cream
  • Denture container
  • Denture cleanser
  • Toothpaste

A resident who wishes to visit a family member for a few days, must inform the nurse in advance so that she can prepare his medicine and necessities needed for the vacation.

The resident or their Power of Attorney, will be asked to sign a form for the responsibility of their medication.

It is important to sign the register and inform us of your destination in order for us to contact you in case of an emergency.

Ontario Health Card

The resident’s Ontario health card must be kept in their medical file in order to quickly and adequately respond to any emergency that may arise. When a resident has a medical appointment away from the Foyer, the nurse will provide their health card.

Other Documents required in a Resident’s File

A copy of the Power of Attorney for the medical needs and financial needs of the resident Copy of a living will, (if available) or any other insurance card.

Procedures for Submitting a Complaint

When a resident, a family member or their procurator has a complaint in regards to a specific incident, they must first address their concerns with the charge nurse.

If the charge nurse is unable to resolve the situation, she will refer you to the Director of Care. The Director of Care will answer your questions and address your concerns. In order to have a better perspective of the situation, they may have a meeting with either the health care or administration personnel depending on the circumstances.

If, after all these steps your concerns remain unanswered or unresolved, a meeting will take place between the concerned parties and the Administrator.

Palliative Care Services

Palliative Care is to provide holistic, compassionate, individualized care in a dignified environment and to maintain or enhance the quality of life (living) for residents until death.

We strive to improve the assessment and management of symptoms (including pain) that may be a part of terminal or chronic illness.

In addition, we establish, with Pastoral Care and other interdisciplinary team members, a program of loss and bereavement support for resident, families, and staff; and to refer individuals to community bereavement resources as appropriate.

Pastoral Services

Religious activities are conducted by Pastors of the “Sacré-Cœur” Parish.

The chapel by the “Atrium” is open to people of all religions.

Mass takes place in the “Carrefour” every Monday to Saturday at 10:00 a.m. The masses are also open to the public.

The rosary is recited weekday mornings in the chapel at 10:00 a.m.

Other pastoral activities such as the Day of Atonement and the Stations of the Cross are organized in accordance to the liturgical calendar.

The Remembrance Ceremony is held annually in the month of November to remember the residents that have passed away throughout the year.

Residents whose religious beliefs differ from the Catholic religion, are free to meet with their pastors at their needs.


The physiotherapy and occupational services are offered in order to prevent, maintain and rehabilitate the residents’ skills in order for them to remain self-sufficient in their daily activities and to maintain their self-sufficiency for as long as possible.

The person responsible for the physiotherapy services will meet with the resident a few days after their admission in order to evaluate their physical capabilities and establish a care plan that will help maintain the resident’s self-sufficiency.

If during your stay, your health deteriorates to the point that a walker or wheelchair becomes necessary, the Foyer will lend you such equipment in order to accommodate your needs. The person in charge of the physiotherapy services will approach the Ministry of Long Term Care to see if you qualify for financial help to obtain the equipment you require.

Please note that all repairs to the residents’ personal equipment will be at their own cost.